“Culture does not change because we desire to change it. It changes when the organisation is transformed; the culture reflects the realities of people working together every day.” Frances Hesselbein.
Sadly, efforts to address behavioural issues by changing the culture are doomed to failure – it’s the other way round. Change behaviour, the culture changes by default.
Transformation begins when we deliberately address behaviour through solid training.
Change the process - change behaviour - change the culture.
At a large site in the Midlands, two issues seemed to be interconnected: poor engagement from shopfloor team members seemed to be contributing to an increase in accidents and near-misses. Behavioural-based Safety Training was agreed for all members of staff, over the course of the next 12 months.
It was important to ensure a good mixture of management, support and shopfloor staff in each group, which comprised of 10 – 12 attendees every week.
We also deliberately wove a message throughout the training of ‘If we care for each other, we challenge unsafe behaviour.’ The results were startling.
Accidents and near-misses dropped sharply. Hazard-spotting went up.
More importantly, anecdotally, the atmosphere improved enormously.
We’re always saying that the training is simply a vehicle for the wider message. That’s why, when discussing your training, we ask about the areas of concern to your business. A training on Communication can also help address issues around Diversity. Problem-solving training can also discuss the need to follow process. Why waste a perfect opportunity?
Our most popular subjects are:
- Supervising for Success.
- Simple Problem-Solving.
- Behavioural-based safety.
- Effective Communication.
- Resilience in the Workplace.
- Introduction to lean manufacturing.
All of the modules are one day programmes. Obviously, some of these are big subjects and more than can be covered in a 1-day session. They are designed to cover the most important aspects of the subject comprehensively, with follow-on material available for those that wish to learn more.
Why not get in touch to find out how this approach to culture change can enhance your business improvement?