Culture Change

Culture Training in the workplace - Clark Ray Business Improvement

“Culture does not change because we desire to change it. It changes when the organisation is transformed; the culture reflects the realities of people working together every day.” Frances Hesselbein.

Sadly, efforts to address behavioural issues by changing the culture are doomed to failure – it’s the other way round. Change behaviour, the culture changes by default.

Transformation begins when we deliberately address behaviour through solid training.

Change the process - change behaviour - change the culture.

At a large site in the Midlands, two issues seemed to be interconnected: poor engagement from shopfloor team members seemed to be contributing to an increase in accidents and near-misses. Behavioural-based Safety Training was agreed for all members of staff, over the course of the next 12 months.

It was important to ensure a good mixture of management, support and shopfloor staff in each group, which comprised of 10 – 12 attendees every week.

We also deliberately wove a message throughout the training of ‘If we care for each other, we challenge unsafe behaviour.’ The results were startling.

Accidents and near-misses dropped sharply. Hazard-spotting went up.

More importantly, anecdotally, the atmosphere improved enormously.

We’re always saying that the training is simply a vehicle for the wider message. That’s why, when discussing your training, we ask about the areas of concern to your business. A training on Communication can also help address issues around Diversity. Problem-solving training can also discuss the need to follow process. Why waste a perfect opportunity?

Our most popular subjects are:

  • Supervising for Success.
  • Simple Problem-Solving.
  • Behavioural-based safety.
  • Effective Communication.
  • Resilience in the Workplace.
  • Introduction to lean manufacturing.

All of the modules are one day programmes. Obviously, some of these are big subjects and more than can be covered in a 1-day session. They are designed to cover the most important aspects of the subject comprehensively, with follow-on material available for those that wish to learn more.

Why not get in touch to find out how this approach to culture change can enhance your business improvement?